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Terms of Service

Effective date: July 10, 2026

1. Agreement to these terms

These Terms of Service ("Terms") govern your access to and use of the petscheduler.ai website (the "Site") and the PetScheduler AI scheduling service (the "Service"), operated by HummingAgent ("HummingAgent", "we", "us", or "our"). By using the Site or the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business.

2. The Service

PetScheduler provides an AI-powered assistant that answers and places calls, responds to scheduling requests, books appointments to a connected calendar, sends confirmations and reminders, and contacts waitlisted clients when openings occur, on behalf of participating pet care businesses. The specific features available to you are described in your order or service agreement with us.

The Service uses artificial intelligence. Callers who interact with the assistant are informed that they are speaking with an AI assistant. While we design the Service to be accurate and reliable, AI systems can make mistakes, and you are responsible for reviewing bookings, flagged notes, and messages that the Service surfaces to you.

3. Your responsibilities

  • Provide accurate business information, including services, hours, policies, and calendar access, and keep it current.
  • Comply with all laws that apply to your business, including laws governing call recording and consumer communications in the jurisdictions where you and your clients are located.
  • Review notes the Service flags for your attention, including notes about a pet's health, behavior, or special needs, before providing care. The Service records and relays information; it does not make care or safety decisions.
  • Keep any account credentials confidential and notify us promptly of any unauthorized use.

4. Acceptable use

You agree not to:

  • use the Site or Service for any unlawful purpose or in violation of any applicable regulation;
  • attempt to probe, disrupt, reverse engineer, or gain unauthorized access to the Service or its systems;
  • use the Service to send spam or unsolicited communications unrelated to legitimate scheduling and client care;
  • misrepresent the Service to callers, including disabling or circumventing the AI disclosure provided to callers.

5. Fees and payment

Fees for the Service are quoted per business based on scope and are set out in your order or service agreement. Unless that agreement says otherwise, fees are billed in advance for each service period and are non-refundable except where required by law. We will give you reasonable advance notice of any change to your fees.

6. Intellectual property

The Site and the Service, including all software, designs, text, and branding, are owned by HummingAgent or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your business during your subscription. You retain all rights to your business data, and you grant us a license to process it as needed to provide the Service, consistent with our Privacy Policy.

7. Privacy and call recording

Our collection and use of personal information, including the recording and transcription of voice calls handled by the Service, is described in our Privacy Policy. By using the Service, you consent to that processing and you agree to provide any notices to your clients that applicable law requires of you as the business on whose behalf calls are handled.

8. Disclaimers

The Site and the Service are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that every call will be answered or every booking captured. The Service supports, and does not replace, your own judgment about the care of animals in your charge.

9. Limitation of liability

To the fullest extent permitted by law, HummingAgent will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or relating to the Site or the Service. Our total liability for all claims arising out of or relating to these Terms or the Service will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.

10. Termination

You may stop using the Service at any time in accordance with your service agreement. We may suspend or terminate access to the Site or the Service if you materially breach these Terms and do not cure the breach within a reasonable time after notice, or immediately where required to protect the Service, other customers, or the public. Sections that by their nature should survive termination, including intellectual property, disclaimers, and limitation of liability, will survive.

11. Changes to these terms

We may update these Terms from time to time. When we do, we will revise the effective date above and post the updated Terms on this page. If a change materially affects your rights, we will provide reasonable advance notice. Continued use of the Site or the Service after changes take effect constitutes acceptance of the updated Terms.

12. Governing law and contact

These Terms are governed by the laws of the jurisdiction in which HummingAgent is established, without regard to conflict of law principles, and any disputes will be resolved in the courts of that jurisdiction unless applicable law provides otherwise. Questions about these Terms can be sent to hello@hummingagent.ai.